FAQs
Can you send me a
sample?
Sometimes you just want to be
sure and see the real thing! We are happy to send you a sample from our
flat card range, free of charge. If you are interested in one of
the ribbon cards, we can send you small swatches of the card and ribbon
used so that you can see the colours and feel the texture. Just email us your request, along with
your name and address.
What do you charge for
shipping?
To keep it simple, we have
one flat fee for deliveries within Australia ($9.50) and one fee for deliveries
outside Australia ($13.50). This includes the cost of Express Post or Air Mail
and the careful packaging of your order to ensure it arrives at your doorstep in
perfect condition.
How long does it take to
deliver an order?
It takes about 5-8 working days from ordering
through to delivery for deliveries within Australia, and about 3 weeks for
deliveries outside Australia. But we know you're busy! If you
have simply run out of time and need some invitations quickly, please give
us a call or send an email
and we will let you know how quickly we can complete an order, depending on
how busy we are at the time.
Can I change the wording
on the invitations?
Yes. The wording
we have provided makes it simple and easy to order, but is just a guide.
Let us know in the 'other comments' section of the order form what you would
like changed. Or you can send us an email.
Can I make
variations such as changing the colour or the font of any of the
invitations?
It may be possible to change the fonts and the
colour depending on the design. Email
us or let us know in the ‘other comments’ section of the order what you have
in mind.
What if I
like the design of one of your Christening invitations but would like to
use it for my child's birthday party?
We are more than happy to use our designs across any event. If you
see a design you like in a different event category to what you are looking for,
just email us and we will work
offline with you. There is no extra charge for this.
Do you create custom designed invitations?
If you have
something in mind, and can source your own images, we welcome you to send them
through together with a diagram or description on how you might like your
invitation set out. For custom designs, there is a $66.00 surcharge.
Can I choose a different
coloured envelope to the ones you offer for each card or
invitation?
Keeping our prices low is very important to us, so we don't offer a variety
of envelope colours or styles per design. We have chosen matching envelopes
very carefully so that the whole look is complete. But you are welcome to choose
one of the other coloured envelopes that areavailable throughut the
site.
Can you print the names of my guests on the
invitations?
We can only personalise the ribbon
card invitations with your guests' names at an additional
cost of $1.10 each, covering the time involved in the extra set up and
printing of each invitation here in our studio. You can choose
to personalise only some of your invitations and leave the others in the
'general' format. Just email us your guest list after you order.
Personalising can be ordered here. Please note
that we cannot personalise flat card invitations (including the photo cards) as
these are professionally printed.
Can you address my
envelopes?
We can create address labels for your envelopes
at an additional cost of $1.10 per envelope. We print in a matching font on
clear self-adhesive film (not white labels) so that the colour of the
envelope comes through. Just email us your guests' addresses after you
order. Address labels can be ordered here.
Can you please explain your pricing?
Prices vary depending on the amount of materials and printing, the time
it takes to set up each client's personal details, especially photos as well as
the assembly of some of our cards.
Our work is not mass produced; each order is worked on individually. We make
sure your photos and the formatting of all your details is perfect. For this
reason we believe that our prices are well worth it.
Is there a
minimum order?
Yes. Because of the time and care involved in personalising each order, we
have a minimum order of 10 cards. If you place an order less than 10, we will
contact you to either increase your order to the minimum, or organise a
refund.
What are my payment options?
You can pay by direct deposit
(for Australian account holders) or credit card via the secure PayPal
service.
What if I’ve made a mistake on my order
form?
If you make a mistake in your order, you can make
changes until you approve the final proof. If the cards have gone to
print you can order again but you will be charged for the full cost of
reprinting. The minimum order will still apply as well as the delivery times for
a new order.
What if I've run out of invitations and need to order
a few more?
Please consider ordering extra invitations, just in case
you need them at the last minute. If you need extra invitations, email us as
soon as possible and we will do our best to produce new cards quickly. The
minimum order is still 10 cards in this case.
Can't find what you're
looking for? Contact us.