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FAQs


 

Can you send me a sample?


Sometimes you just want to be sure and see the real thing! We are happy to send you a sample from our flat card range, free of charge.  If you are interested in one of the ribbon cards, we can send you small swatches of the card and ribbon used so that you can see the colours and feel the texture. Just email us your request, along with your name and address.

 

 

What do you charge for shipping?


To keep it simple, we have one flat fee for deliveries within Australia ($9.50) and one fee for deliveries outside Australia ($13.50). This includes the cost of Express Post or Air Mail and the careful packaging of your order to ensure it arrives at your doorstep in perfect condition.

 

 

How long does it take to deliver an order?

It takes about 5-8 working days from ordering through to delivery for deliveries within Australia, and about 3 weeks for deliveries outside Australia.  But we know you're busy!  If you have simply run out of time and need some invitations quickly, please give us a call or send an email and we will let you know how quickly we can complete an order, depending on how busy we are at the time.

Can I change the wording on the invitations?

 

Yes. The wording we have provided makes it simple and easy to order, but is just a guide. Let us know in the 'other comments' section of the order form what you would like changed. Or you can send us an email.


 

Can I make variations such as changing the colour or the font of any of the invitations?

It may be possible to change the fonts and the colour depending on the design. Email us or let us know in the ‘other comments’ section of the order what you have in mind.



What if I like the design of one of your Christening invitations but would like to use it for my child's birthday party?

We are more than happy to use our designs across any event.  If you see a design you like in a different event category to what you are looking for, just email us and we will work offline with you.  There is no extra charge for this. 


Do you create custom designed invitations?

If you have something in mind, and can source your own images, we welcome you to send them through together with a diagram or description on how you might like your invitation set out. For custom designs, there is a $66.00 surcharge.

 

Can I choose a different coloured envelope to the ones you offer for each card or invitation?

Keeping our prices low is very important to us, so we don't offer a variety of envelope colours or styles per design. We have chosen matching envelopes very carefully so that the whole look is complete. But you are welcome to choose one of the other coloured envelopes that areavailable throughut the site.

Can you print the names of my guests on the invitations?

We can only personalise the ribbon card invitations with your guests' names at an additional cost of $1.10 each, covering the time involved in the extra set up and printing of each invitation here in our studio. You can choose to personalise only some of your invitations and leave the others in the 'general' format. Just email us your guest list after you order. Personalising can be ordered here.  Please note that we cannot personalise flat card invitations (including the photo cards) as these are professionally printed.

Can you address my envelopes?

We can create address labels for your envelopes at an additional cost of $1.10 per envelope. We print in a matching font on clear self-adhesive film (not white labels) so that the colour of the envelope comes through.  Just email us your guests' addresses after you order. Address labels can be ordered here.

Can you please explain your pricing?

Prices vary depending on the amount of materials and printing, the time it takes to set up each client's personal details, especially photos as well as the assembly of some of our cards.

Our work is not mass produced; each order is worked on individually. We make sure your photos and the formatting of all your details is perfect. For this reason we believe that our prices are well worth it.


Is there a minimum order?

Yes. Because of the time and care involved in personalising each order, we have a minimum order of 10 cards. If you place an order less than 10, we will contact you to either increase your order to the minimum, or organise a refund.


What are my payment options?

You can pay by direct deposit (for Australian account holders) or credit card via the secure PayPal service.


What if I’ve made a mistake on my order form?

If you make a mistake in your order, you can make changes until you approve the final proof.  If the cards have gone to print you can order again but you will be charged for the full cost of reprinting. The minimum order will still apply as well as the delivery times for a new order.


What if I've run out of invitations and need to order a few more?

Please consider ordering extra invitations, just in case you need them at the last minute. If you need extra invitations, email us as soon as possible and we will do our best to produce new cards quickly. The minimum order is still 10 cards in this case.



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